PSE&G customers fume about outages

PSE&G customers fume about outages

Hi Courtney, We understand that being without power can be stressful. PSE&G is mobilizing additional crews to help with damage assessment so that it can better determine restoration times. Please keep checking outage maps or text "Stat" to 47734 for text updates.

09 Mart 2018 - 17:16

Before a second nor'easter slammed New Jersey on Wednesday, nearly 40,000 customers of JCP&L remained without power from the first storm last week. And as the storm arrived to blanket the state with as much as 2 feet of snow, more power outages did, too, leaving PSE&G customers in the cold. 

More than 320,000 outages were reported during the storm. 

By Thursday morning, the number of JCP&L customers without power had swelled to 133,000, with 85,000 outages for PSE&G, a number that has grown to 117,000 customers. Like JCP&L customers, who before the storm had been without power for up to five days — with some now on their seventh day sans hot water, heat and light — PSE&G customers are frustrated by wait times for power restoration. Citing fallen trees as an obstacle, PSE&G said on Thursday that restoring power would likely take several days

Customers from Bergen, Essex, Somerset, Mercer and Burlington counties joined JCP&L customers in demanding answers about outages on social media in the wake of the storm. Some made plans to leave their homes, while others anxiously tracked the latest response time estimates and went back and forth with PSE&G on Twitter. 


Hi Courtney, We understand that being without power can be stressful. PSE&G is mobilizing additional crews to help with damage assessment so that it can better determine restoration times. Please keep checking outage maps or text "Stat" to 47734 for text updates.

-- PSEG (@PSEGNews) March 8, 2018

This customer complained to PSE&G on Twitter and got answers, but she was more interested in why power restoration estimates kept being pushed back. 


The time represents when the last cust in the area should be restored, most will be sooner. ETRs were pushed due to significant damage, assessment required b4 we really know how long. Hang in there, we won't stop till ur back.

-- PSEG (@PSEGNews) March 8, 2018

@PSEGdelivers you said PSEG is out working all night. No, you are not working anywhere tonight. My husband is plowing snow all over Maplewood and South Orange and hasn't spotted one truck.

-- Mary Marzano (@MaryEMarzano) March 8, 2018

Hi-we are using every available resource to try and complete restorations as quickly and safely as possible. We understand the frustration and are thankful for our customers patience.

-- PSE&G (@PSEGdelivers) March 8, 2018

Exacerbated by the stress of having no power, customer exchanges with PSE&G grew testy.

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