Costco's supermarket grade sinks... a surprising reason is to blame

Costco's reign as the top grocery store has come to an end.

After leading rankings for an influential customer satisfaction survey in 2024, the wholesale giant has slipped to seventh place in 2025 - with its from 85 percent to 81 percent.

The American Customer Satisfaction Index (ACSI) survey asked customers about their experiences at 19 grocery stores. Costco's shoppers reported a nearly 5 percent satisfaction drop since 2024.

Load More