One of the nations largest non-profit hospital chains was responsible for an aggressive scheme to hassle and harass financially destitute patients for money, even when they were legally not required to pay. According to a shocking new report from , Providence Health & Services began their plan in 2018 and continued it throughout the pandemic. Employees of Providence were required to employ tactics from a 'detailed playbook' named Rev-Up in order to fleece money from patients. If patients still didn't pay, their accounts were referred on to even more aggressive debt-collecting services, ruining some victims' credit ratings.
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