The United States-based Southwest Airlines has said that normal operations will resume on Friday, concluding several days of meltdown that included more than 13,000 cancelled flights that affected more than 1 million people.A powerful winter storm complicated travel during the busy year-end holiday season in the US, and the company has struggled to respond, causing outrage among customers and lawmakers, who noted that other airlines have found ways to manage the storm.“We are past the point where they could say this is a weather-driven issue,” US Secretary of Transportation Pete Buttigieg said in an interview on Wednesday. “What this indicates is a system failure.”
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