American Airlines faced criticism for initially refusing to refund a doctor who gave up her business class seats to assist a sick passenger experiencing a medical emergency on a flight to .
Dr. Erin Nance, known on as , shared her experience of volunteering to assist an unwell passenger on the first leg of their flight to Italy, an overnight flight to . This selfless act required her and her husband to sacrifice their premium seating.
Despite her kindness, the airline initially dismissed the New York City-based doctor's refund request, citing booking complications because the tickets were purchased through .
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