A lawyer has revealed three fool-proof phrases you should use when you're faced with someone who refuses to give you a sincere apology.Jefferson Fisher is a speech and legal expert - and he recently warned that a 'bad apology' can heighten your emotions and give you less bargaining power in a conversation.The lawyer broke down three kinds of apologies - 'no empathy', 'no apology', and 'excuses' - and explained the best ways to combat them.
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