Decades-old computer systems 'paid for by the Kennedy administration' and terrible management are the reasons for poor customer service at the IRS, an insider has claimed.
An IRS employee, who has worked at the agency for more than a decade, has spoken exclusively to DailyMail.com about its failings, as it .
The staffer, who has worked on the customer service and IT teams, said that managers pursued 'vanity projects' instead of making changes which would benefit workers and taxpayers.
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