'It doesn't work': Migrants struggle with US immigration app

Standing in a common area of the Casa del Migrante shelter in the Mexican border city of Tijuana, Maria taps her phone screen but can’t get the app she is using to work.

Maria and her family fled their native Haiti to Venezuela years ago. But recent Venezuelan economic and political instability forced them to leave that country, too, and she said they are now hoping to apply for asylum in the United States.

But she and her husband and daughter have tried every day for the last month to get a US immigration appointment through the country’s new CBP One app — to no avail.

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