Southwest Airlines' longstanding "customer of size" policy is generating new chatter, thanks to viral TikTok videos and media coverage surrounding efforts to push other airlines to offer seating policies for passengers who don't fit comfortably into today's narrow airline seats.The policy, which Southwest says has been around for more than 30 years, allows passengers to purchase additional seats before travel and receive a refund of the cost of those extra seats after travel is completed.Southwest encourages passengers to purchase extra seats in advance to help the airline plan for the number of occupied seats and to "ensure we can accommodate all Customers on the flight for which they purchased a ticket and avoid asking Customers to relinquish their seats for an unplanned accommodation," the policy says.
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