A psychologist who specializes in apologies has revealed the best way to say 'I'm sorry' - detailing why that oft-used phrase can prove totally ineffective if said in the wrong way. Harriet Lerner, who is the author of best-selling book 'Why Won't You Apologize?', has studied the art of saying 'I'm sorry' for over 20 years and she's now detailed how you can earn the understanding of someone no matter the mistake. In the past, Harriet has and shared that you should always keep it short and sweet and never add a 'but' or 'if.'
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