Americans calling officials for help with benefits must wait 36 minutes just to speak to someone - almost seven times longer than they did 15 years ago, we can reveal.The wait time for staff at the Social Security Adminsitration to pick up the phone has jumped from under five and a half minutes in 2008, analysis of official data by DailyMail.com shows.Staff numbers at the agency have fallen as claimants - many of whom are older or vulnerable - have risen. Millions of Americans call the Social Security toll-free phone line every year for help with benefits.
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