's decision to install anti-theft technology in stores nationwide has made customers 'hostile and dangerous against untrained staff,' employees told .
The retailer's computer vision technology that closely monitors self-checkouts and deters potential thefts causes customers to act confused, defensive, or at times aggressive, according to workers.
The system, internally known as Missed Scan Detection by employees, works by illuminating a light over each counter whenever the system detects an unscanned item.
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