's decision to install anti-theft technology in stores nationwide has made customers 'hostile and dangerous against untrained staff,' employees told . The retailer's computer vision technology that closely monitors self-checkouts and deters potential thefts causes customers to act confused, defensive, or at times aggressive, according to workers.The system, internally known as Missed Scan Detection by employees, works by illuminating a light over each counter whenever the system detects an unscanned item.
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