American's are increasingly turning to credit unions

In the early 1960s when Anita Kennedy was just six years old, she opened a savings account with Bank of America as part of a school program encouraging children to save.

She stayed with the bank for more than 60 years, but last month - exhausted by predatory fees, terrible customer service and - she moved all her accounts to a local credit union.

'I have absolutely no regrets,' she said. 'It's more personable - a human answers the phone, not a computer, and they seem to actually be willing to help solve problems.'

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